FAQ & Help Centre

MapleNow is a Canada-focused website directory and guide platform. It organizes useful websites, local services and practical guides by city and topic so newcomers and local residents can reach relevant resources more easily.

Websites are grouped into practical categories such as housing, healthcare, career, transportation, shopping and community services. You can start from a category, choose a city or open the city directory to narrow the resources shown.

Choose your location from the city selector or visit the city directory. MapleNow currently provides directories for Vancouver, Toronto, Montreal, Calgary, Edmonton and Ottawa, with city-relevant websites and guides shown where available.

Yes. Browse categories and guides for housing, employment, healthcare, transportation, daily essentials and community services. MapleNow helps you discover useful starting points, while eligibility rules and application requirements should always be confirmed on the destination website.

A website listing gives you a concise overview of an organization or service and links to its website. A guide explains a topic in more depth and may organize steps, practical considerations or several relevant resources in one place.

Search for a website or organization name, or enter a broad topic already covered by MapleNow. Examples with current results include “Walmart,” “Canada Post,” “Costco” and “healthcare.” Search only returns websites, guides and categories that are already included in the MapleNow directory.

Open the Sites section and select a category that matches your need. Category pages group related websites and may also show relevant guides, making them useful when you know the type of service but not a specific organization name.

Use the city selector to change the local area and the language menu to switch between English, French and Chinese. MapleNow remembers supported preferences in your browser to make your next visit easier.

Open a website listing to view its overview, categories and available links. Select Visit or one of the quick links to open the external website in a new tab.

No. Most destinations are independent third-party websites. MapleNow helps you discover them but does not control their content, availability, privacy practices or transactions.

Check the full domain name, use a secure HTTPS connection and review the organization’s contact and privacy information. For government services, verify the destination through Canada.ca or the relevant provincial or municipal website before entering sensitive information.

There is no fixed update schedule. MapleNow reviews website listings and guides as resources change or issues are reported, but third-party information can change without notice. Confirm current fees, hours, eligibility and application requirements on the destination website.

MapleNow uses an editorial process based on relevance to Canadian users, practical usefulness and fit with the directory. Display order does not represent a paid ranking, sponsorship or endorsement, and MapleNow does not currently accept payment for inclusion or higher placement.

Email [email protected] with the MapleNow page URL and a short description of the issue. Clear reports help us review and correct information faster.

Yes. Send the website address or your question to [email protected]. Suggestions are reviewed for relevance, usefulness and fit with MapleNow’s Canada-focused directory.