Jewish General Hospital
Jewish General Hospital (JGH) is an acute-care, McGill University teaching hospital located in Montreal, Quebec. It is part of the Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS West-Central Montreal). JGH provides a wide range of medical, surgical, diagnostic, research and emergency services to a diverse patient population.
Capacity and Specializations
- JGH has approximately 626-637 beds, making it one of the largest hospital sites in Canada.
- It is recognized for strengths in emergency medicine, oncology (Segal Cancer Centre), obstetrics and high-risk neonatal care, cardiology, robotic surgery, psychiatry, and research via its Lady Davis Institute.
Patient Experience & Accessibility
- The hospital offers the JGH mobile app, developed through the Users’ Committee, which helps patients, visitors, caregivers, staff etc. navigate the complex hospital structure. It includes a 3-D interactive map, user surveys, and informational content.
- There is also a Belong mobile app for patients and families connected to oncology care (Segal Cancer Centre), providing bilingual support, resources, videos, symptom-management tools, etc.
Governance & Network
- Since 2015, JGH has been a member of CIUSSS West-Central Montreal, which is the regional health authority managing health and social services in that area. This includes long-term care, rehabilitation, CLSCs (local community service centres) and other affiliated institutions.
- Staff and professional numbers are large: over 11,000 employees, more than 750 doctors, serving a network of over thirty facilities.
Strengths & Challenges
Strengths:
- High reputation nationally and provincially in multiple specialties.
- Strong research capacity through Lady Davis Institute.
- Digital tools and patient navigation support (apps, way-finding) that enhance user experience.
Challenges / Considerations:
- As a large teaching hospital in a diverse urban area, patient volumes are high, which can lead to wait times in emergency / clinics.
- Navigation inside large hospital complexes can be confusing; while there are supportive tools, some users (visitors or patients unfamiliar with physical layout) may still find it hard.
- Language and cultural diversity mean services need to continuously adapt to ensure access, especially for non-English/French speakers.
Practical Information
- Address is 3755 Côte-Ste-Catherine Road, Montréal, Québec, Canada. Main phone line: 514-340-8222.
- It includes multiple entrances (Côte-des-Neiges, Légaré, Pavilion K, etc.) and sites for special care (e.g., Lady Davis Institute, Segal Cancer Centre).
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